Mary Mitchell

Mary Mitchell teaches individuals how to be more professional so they can grow their careers and their organizations. She brings civility to life and life to civility, and has been privileged to live and work on four continents.

Ms. Mitchell established The Mitchell Organization in 1989 as a locus for her growing professional activities as columnist, author, speaker, trainer, consultant, and coach. She is renowned for removing the starch from etiquette, a subject often perceived to be stuffy.

More than 50 major corporate clients have learned and profited from Ms. Mitchell’s cogent observation: “Your company’s competitive advantage is directly related to the social skills of its employees.” As such, her work in the areas of customer and client services has been met with acclaim from leading multinational service organizations.

Ms. Mitchell’s seven books, including the bestselling The Complete Idiot’s Guide to Etiquette, have been translated into 9 languages. Ms. Mitchell is a frequent talk show guest and has appeared on Good Morning, America, Today Show, CBS Early Morning, and CNN, among others. Nice Matters, her weekly commentary on manners, ran on the Comcast network for over two years. Her work has been profiled in The Wall Street Journal, The New York Times, The Financial Times, Time Magazine, Newsweek, Money, and USA Today. Her twice-weekly newspaper column, Ms.Demeanor, ran for a decade in The Philadelphia Inquirer and was syndicated by King Features. She wrote the popular column, Nice Matters, for The Seattle Times for nearly three years. Currently she writes regular columns about modern etiquette for